COVID-19 Coronavirus Information

Where do I go to get tested for COVID-19?

Please use this self-assessment tool to help determine if you need to seek further care. Please do not visit an assessment centre unless you have symptoms.

  • If your symptoms are MILD, please stay home and self-isolate. Self-isolation information can be found at wdgpublichealth.ca.
  • If your symptoms are MODERATE with fever, cough or shortness of breath, call Public Health’s call centre at 1-800-265-7293 ext. 7006 or call your family doctor. They may ask that you go to the assessment clinic, to be in place at Headwaters Health Care Centre on March 19.
  • If your symptoms are SEVERE and it is an emergency, please go to your nearest emergency room or call 911.

What are the symptoms of COVID-19?

  • Those who are infected with COVID-19 may have little to no symptoms. You may not know you have symptoms of COVID-19 because they are similar to a cold or flu.
  • Symptoms may take up to 14 days to appear after exposure to COVID-19. This is the longest known infectious period for this disease.
  • Symptoms include fever, cough and difficulty breathing, and pneumonia. Many patients experience only mild flu-like symptoms.
  • Although the risk in this area is considered low, everyone should be cautious with contact with others, and those who have recently travelled out of Canada should self-isolate for 14 days following arrival home

How is COVID-19 spread from person to person and how do I prevent infection?

  • COVID-19 is believed to be spread mainly by coughing, sneezing or direct contact with a sick person or with surfaces they have recently touched
  • There are reports of spread from an infected person who doesn’t yet have symptoms, or who does not develop symptoms. Social distancing is the best way to prevent the spread of the virus.
  • Wash your hands often for a minimum of 20 seconds with soap and water or use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

How do I prepare for COVID-19?

Be prepared – Stock up on essentials but avoid panic buying. Even outside of public health emergencies such as this, it’s always good to be prepared. One way you can be ready is to make sure you have what you need to stay home for 7-14 days.

Be prepared with the essentials:

  • Non-perishable food items
  • Personal hygiene items
  • Daily personal medications
  • Things that you like to have when you’re not feeling well
  • Cold, flu and pain medications that are approved by your healthcare provider for everyone in your family
  • Pet supplies
  • Also take a moment to check your thermometer’s batteries

The reason for stocking up on these items is not necessarily because you will need to self-isolate. Having these supplies on hand will ensure you do not need to leave your home at the peak of the outbreak or if you become ill.

What should I do if I have travelled abroad, or if I become ill?

  • If you have travelled abroad or have had close contact with someone who has travelled abroad, you are requested to self-isolate within your home as quickly as possible, whether you have symptoms or not
  • If you are ill and must visit a health care professional, call ahead or tell them when you arrive that you have a respiratory illness. You may be asked to wear a mask while waiting for or receiving treatment to prevent the spread of the illness
  • If you develop fever, cough or difficulty breathing in the next 14 days:
    • call your health care provider, Wellington-Dufferin-Guelph Public Health (1-800-265-7293), or Telehealth Ontario (1-866-797-0000). Tell them your symptoms and travel history. Let them know whether you have had direct contact with animals or a sick person, especially if they have had symptoms
  • There are no specific treatments for coronaviruses, and there is no vaccine that protects against coronaviruses. Most people with common human coronavirus illnesses will recover on their own. You should:
    • drink plenty of fluids
    • get rest and sleep as much as possible
    • try a humidifier or a hot shower to help with a sore throat or cough
  • If you need immediate medical attention you should call 911 and mention your travel history and symptoms

How do I isolate at home?

  • Self-isolation means avoiding situations where you could infect other people. This means all situations where you may come in contact with others, such as social gatherings, work, school, child care, athletic events, university, faith-based gatherings, healthcare facilities, grocery stores, restaurants, shopping malls, and all public gatherings
  • You should not use public transportation including buses, taxis, or ride-sharing
  • As much as possible, you should limit contact with people other than the family members/companions who you travelled with.
  • You should avoid having visitors to your home, but it is okay for friends, family or delivery drivers to drop off food.
  • You can also use delivery or pick up services for errands such as grocery shopping.
  • Avoid sharing household items such as dishes, drinking glasses, cups, eating utensils, towels, pillows, or other items with other people in your home. After using these items, you should wash them thoroughly with soap and water, place in the dishwasher for cleaning or wash in the washing machine.
  • Cover your coughs and sneezes
    • Cover your mouth and nose with a tissue when you cough or sneeze.
    • Cough or sneeze into your upper sleeve or elbow, not your hand.
    • Throw used tissues in a lined wastebasket and wash your hands. Lining the wastebasket with a plastic bag makes waste disposal easier and safer.
    • After emptying the wastebasket wash your hands.
  • Wash your hands often with soap and water and regularly clean and disinfect frequently touched and shared surfaces such as doorknobs and counters.
  • If you need to leave your home for an urgent errand, such as picking up essential medication, as a precaution to reduce risk of spread, you should wear a surgical mask while you are out and keep a distance of at least two metres away from anyone else.
  • During this time, it is important that you monitor your health for symptoms like fever or cough, and call Telehealth Ontario at 1-866-797-0000, 24 hours a day, seven days a week, Wellington-Dufferin-Guelph Public Health at 1-800-265-7293 Ext. 7006, Monday to Friday, from 9 a.m. to 4 p.m., and/or your primary health care provider, if you have any concerns

Where do I find further credible information on COVID-19?

Ministry of Health Ontario COVID 19 site


Cleaning and Disinfection for Public Settings

Wellington-Dufferin-Guelph Public Health


Health Canada


People who are at high risk for severe illness from COVID-19

Know the Difference: self-monitoring, self-isolation, and isolation for COVID-19