The Town of Orangeville is committed to providing residents and visitors with clean and safe drinking water. View our source water protection and water conservation efforts to find out what we are doing to protect our water source.

Water and wastewater rates

The current residential water rate is $2.12 per cubic metre, plus the base monthly charge. The base monthly charge will vary depending on the metre size:

  • $9.66 for a 5/8” or a 3/4” metre

The current residential wastewater rate is $1.90 per cubic metre, plus the base monthly charge. The base monthly charge will vary depending on the metre size:

  • $9.61 for a 5/8” or a 3/4” metre

These rates will vary depending on the amount of water used. Please review our Water and Wastewater Rates By-law for more information about non-residential and bulk water purchases.

Water and wastewater billing

A water and wastewater bill is delivered to residents and businesses as part of your Orangeville Hydro bill. Visit Orangeville Hydro to pay your water and wastewater bill and to set up a new account.

There are two parts to every charge:

  • a fixed monthly cost
  • a per cubic metre charge

Your bill will show how much water you used during the billing period. We recommend that you monitor your consumption use information and look for ways to reduce your usage.

Water bill adjustment request

The Water and Wastewater Bill Adjustment Policy [link to policy] allows eligible customers to get a one-time credit on their water and wastewater account when they have high water consumption due to a leak in their plumbing system.

Please submit Part A of the Water Bill Adjustment Request Form to Town Hall located at 87 Broadway. Please include copies of receipts for repairs and water and wastewater bills as part of the application.

You can apply for a credit for a period of up to 60 days prior to notification of high water usage and 30 days after notification of high water usage. The maximum credit that will be issued is $2,000.

Eligibility

To be eligible for the credit, you must:

  • have your water and wastewater account in good standing
  • consume more than three times the average monthly consumption (average of previous 12 months) and more than 50 cubic metres for each eligible billing period
  • make a reasonable effort to locate the leak and initiate repairs within 30 calendar days of notification of high water usage
  • notify the Town of completion of repairs within 14 calendar days after the date of the final repair
  • explain the increased usage
  • show the increased water usage was not due to filling a pool or spa, irrigation system usage or other similar uses
  • show the increased usage was not due to theft, vandalism or construction damage

Water emergencies

You can report a water emergency, such as a broken watermain, to the Public Works Division by calling 519-941-0440 ext. 4500 from Monday to Friday between 8:30 a.m. and 4:30 p.m. For after hours, please call 519-941-0440 and follow the prompt for emergencies.

In addition to watermain breaks, other common concerns or issues include:

  • water quality
  • low water pressure
  • no water
  • water testing
  • leaks

Water leaks in your home

Toilets, faucets, water softeners, sprinkler systems, swimming pools and hot tubs are all common sources of household leaks. You are responsible for the internal plumbing of your home. If you cannot detect the leak in your home, please contact a professional plumber.

Using your water meter to detect a leak

You can detect a leak by using your water meter. Follow these tips:

  • turn off all the faucets and water-using appliances in and outside your home
  • find your water meter (it's usually located in the basement where the water pipe enters your home)
  • locate the small red or black dial, known as the low-flow indicator (this dial spins whenever water is running in the home. You can tell you have a leak if this dial continues to spin even after you've turned off all appliances and faucets)

Alternatively, you can shut off all faucets and water-using appliances before going to bed and record the number shown on the water meter. Make sure that all appliances are off including water softeners, humidifiers and other water-using appliances. Check the reading again the following morning. If the number has increased, you likely have a leak.

Detecting a toilet leak

Toilet leaks are the most common type of leaks that occur in the home. To check for a toilet leak:

  • remove the lid from your toilet and listen for any running water while the toilet is not in use (if you hear noise, then the leak is most likely due to the flapper valve. This flapper valve is the rubber fitting at the bottom of the toilet tank)
  • check the chain to ensure that it is not caught on anything that would prevent the valve from closing properly

To test for a leaking flapper valve, follow these steps:

  • put a few drops of food colouring or dye in the toilet tank
  • wait 30 minutes (make sure nobody flushes the toilet during this time)
  • check the toilet bowl for signs of food colouring or dye (if you see any colouring, it is likely that you have a leaking flapper valve)
  • clean out the flapper valve so that it can hold a tight seal
  • contact a professional plumber if the toilet is still leaking