A picture of a freshly installed digital water meter

Water meters in Orangeville

In 2024 and 2025, we upgraded all water meters in Orangeville. These smart meters help us do more for our water like:

  • conserve water
  • allow residents to see up-to-date usage data
  • provide regular billing cycles
  • identify leaks faster

The smart meters allow us continue to provide the high-level delivery we have been known for.

Introducing Neptune My360

Neptune My360 is an app that connects to your water meter. It puts your water use information right at your fingertips. 

Register today

Neptune My360 is facilitated by Orangeville Hydro on behalf of the Town.

Water meters explained

In Orangeville, all homes, businesses, factories, and public buildings must have a water meter. A water meter is a tool that measures how much water is used at your property.

A water meter:

  • measures how much water flows into your home
  • records the total amount of water used
  • has an outdoor transmitter
  • identifies when water use drastically increases and creates an alert in case of a leak

Meters measure your usage in cubic metres—a single cubic meter equals 1,000 litres.

A water meter does not:

  • track how your water is used
  • identify where a leak is occurring

The water meter should never be enclosed or covered by building materials or obstructed in any way.

Where to find the meter

Most water meters are in the basement. If you don't have a basement, look for your water meter in a crawlspace or on the main floor. Homeowners must always provide clear and unobstructed access to the water meter as per the Town of Orangeville water and wastewater rates bylaw.

All homes and businesses have a water shut-off valve which enables you to shut off your water supply in the event of an emergency leak. The internal shut-off valve is typically located in the basement or crawl space area. Look for it near your hot water heater, water softener or furnace. The shut-off valve must always be kept easily accessible.

The Town of Orangeville owns the water meter and is responsible for any maintenance. The property owner owns all other piping and plumbing inside the home or building out to the property line. The property owner must maintain household pipes to protect the water meter from issues like freezing. Property owners are not permitted to tamper with the water meter.