As the Town moves into Step Three guidelines under Ontario’s Roadmap to Reopen on July 16 there will be a continuation of COVID screening for patrons entering Town facilities. Masks will be required as mandated by Public Health.

Town Hall:
Town Hall is open with reduced hours from 9 a.m. to 12 noon, and 1-3 p.m. Greeters/screeners are in place to assist with contact tracing. Facilities staff are continuing enhanced sanitization protocols in the building. Online services continue to be encouraged as the primary service delivery model wherever possible. Customer Service is available by phone and email, 519-941-0440 or

Operations Centre:
The Operations Centre is open by appointment only. Please call 519-941-0440 ext. 4500.

Lakeview Annex:
Lakeview Annex is open by appointment only. Remote services continue and in-person Economic Development, Culture and Small Business Enterprise Centre (SBEC) services are available by appointment only.

Recreation centres and programs:
Town-run recreation camps at Alder Recreation Centre & Tony Rose Memorial Sports Centre are open with participant limits. Registration is still available for select weeks.

Registration for summer swimming lessons is open with lessons commencing August 3 at Tony Rose Memorial Sports Centre.

Phased in re-launch of recreation drop-in programs.  Pre-registration is required and class limits apply.  Visit

  • week of July 19 lane swims and public swims available (Tony Rose Sports Centre)
  • week of August 3 fitness classes available (Tony Rose)
  • week of August 9 aquafit classes available (Tony Rose)

Customer Service is available by email & phone, Monday to Friday 8:30 a.m. to 4:30 p.m. or email

Sports Fields & Indoor Sports:
Sport leagues can resume play under Step 3 of the provincial roadmap with both outdoor and indoor permits. Limitations on participant and spectator capacities apply.


Effective July 16, the Mill Street library hours will increase to include Sundays. The Mill Street library is now open Monday to Sunday from 10 a.m. to 5 p.m. Patrons must wear a mask and complete a screening with a greeter. Library capacity is limited to 25 individuals at a time with a maximum visit of 45 minutes daily. The library has a limited number of public computers available for a 45-minute session per day. Computer reservations can be made in advance by contacting the library. Printing, scanning and photocopying are available. The library will also book appointments for proctoring exams and longer study sessions. Curbside pick-up service is available from 10 a.m. to 5 p.m., Monday to Saturday. The Alder Street branch will be open by appointment only for July. The Mill Street drop box is open for returns. The library continues to offer virtual programming for children and adults on YouTube and Microsoft Teams. Registration is open for the TD Summer Reading Club. The library’s digital collection is available to access books, magazines, newspapers and research databases from the comfort of your home. To get a library card complete the online application form on the library’s website.

Transit will continue to operate normally – masks will continue to be a requirement.

The Clerk’s Office will provide Commissioner of Oath and marriage licence issuing services by appointment only. By-law Enforcement – by-law officers are on duty Monday to Friday from 8:30 a.m. to 8:30 p.m., Saturday and Sunday from 10 a.m. to 5:30 p.m.

Building & Planning:

Members of the public are still encouraged to use online services, however, the Town Hall is open for drop-in visits or to arrange appointments.

Fire Services administration and prevention services are open by appointment only. Burn permits can be obtained by visiting

To view Step Three details, visit