WDG Red Level - Control

What does red mean?

The province has placed the Wellington-Dufferin-Guelph Public Health area in the red/control zone of the COVID-19 response framework. Certain Town facilities and services will be open for specific services, by appointment, while many other services will be offered remotely. Visit the Province of Ontario's website for more information.

Town Hall

Town Hall opened by-appointment only as of Monday, February 22. Most services will continue to be available to the public -- by phone, by email, virtual and personal appointments, and online services. For inquiries or more information please contact Customer Service at 519-941-0440 Ext. 0 or customerservice@orangeville.ca


  • the Clerk’s Office will provide Commissioner of Oath and marriage licence issuing services by appointment only

By-law Enforcement

  • by-law officers will be on duty Monday to Friday from 8:30 a.m. to 8:30 p.m., Saturday & Sunday from 10 a.m. to 5:30 p.m.


Recreation Services

  • drop-in recreation programs have resumed for drop-in fitness, lane swimming, aquafitness, public skating programs and walking track with limited capacities
  • online pre-registration is required for all drop-in programs. Registration for drop-in programs opens 75 hours in advance of the scheduled program time
  • recreation centres are not open for walk-in traffic; contact recreation@orangeville.ca for more information
  • registration for swimming lessons, skating lessons and adult urban pole walking will begin March 2
  • registration for swimming lessons and adult urban pole walking will begin March 2.
  • skating lessons for spring 2021 will not be available

Orangeville Public Library

  • books and DVDs available through curbside pick-up only at the Mill Street location from 10 a.m. to 5 p.m. (Monday to Saturday). The library will open its doors March 1 for 25 people at one time
  • The Alder Street branch is closed
  • the Mill Street drop box is open to accept returns
  • access the digital collection with your library card including eBooks, audiobooks, newspapers, magazines, and online courses with Mango Languages and Lynda.com

Economic Development/SBEC

  • the Economic Development Division and Small Business Enterprise Centre will continue to operate all services remotely. Office visits by pre-booked appointment only

Public Works

  • drinking water treatment (testing and delivery), sewage treatment, roads operations and maintenance remain unaffected
  • Town staff will not be entering private residences for sewer back-ups or water complaints. Staff will assist with troubleshooting via the phone, check municipal infrastructure, perform locates and water shut-offs

Building Division

  • building permits/inspections are being accepted by email (building@orangeville.ca), mail or courier
  • the Building Division will be performing all required inspections while adhering to all COVID protocols
  • prior to conducting any inspections, the inspector will confirm that the individual (contractor, etc.) accompanying them on the inspection has been screened, symptom-free and confirms they have not travelled outside of Canada in the past 14 days

Planning Division

  • pre-submission consultation meeting requests will continue to be accepted, and meetings will be conducted virtually on Microsoft Teams
  • planning application submissions will continue to be accepted and processed as usual. Contact the Planning Division for more information (planning@orangeville.ca)
  • notices for new applications will be advertised as usual, and all statutory public meetings will be held virtually
  • compliance requests and heritage permit applications will continue to be accepted and processed as usual
  • Façade Improvement Grant applications are being accepted

Orangeville Transit

  • Orangeville Transit continues to operate on regular schedule; fares are waived until March 31

Police Services

  • for police matters, call the OPP Communications Centre at 1-888-310-1122 (toll free in Ontario)