Z-Council website banner.jpg

Orangeville Accessibility and Seniors Advisory Committee

Orangeville Accessibility and Seniors Advisory Committee encourages and facilitates accessibility on behalf of people with disabilities, seniors and all citizens.

Access Orangeville logo

 

Accessibility Standards for Customer Service

The Ontario Government is issuing five sets of standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) to achieve the vision of barrier-free Ontario by 2025.  The first set of standards is the Accessibility Standards for Customer Service, Ontario Regulation 429/07, which came into force on January 1, 2008.

The purpose of the Customer Service Standards Policy is to fulfil the requirements set out in the regulation by establishing a policy for the Town to govern the provision of its goods and services by its employees, agents or volunteers to persons with disabilities.  In general, the Town must deliver its services in a way that is in keeping with the key principles of dignity, independence, integration and equal opportunity. 
The Town will strive to provide its services in a way that respects the dignity and independence of persons with disabilities and is committed to giving persons with disabilities the same opportunity to access its goods and services, as well as allowing them to benefit from the same services, in the same place and in a similar way as other customers.

The Town of Orangeville's Policies and Procedures relating to Accessibility Standards for Customer Service are available on the Town's website.  If a request is made to the Town to provide this document, or a copy of another document to a person with a disability, the Town shall provide to that person the document, or the information contained in the document, in a format that takes into account the person's disability.  Please contact the Committee Administrator at Orangeville Town Hall, 519-941-0440 Ext 2256, or email [email protected] if you require more information.

Accessible Customer Service Feedback Form - Let us know how we did serving you at a Town facility.
 

Orangeville Accessibility and Seniors Advisory Committee initiatives
View the presentation outlining the committee's progress to date.

Orangeville's Emergency Response Registry Form
The Orangeville Fire Department in conjunction with the Orangeville Accessibility and Seniors Advisory Committee invites residents with disabilities and special needs, to participate in providing valuable information regarding their living accommodation. The information collected is strictly confidential and will be used only to assist emergency personnel and 911 dispatch in the event of an emergency situation at your home or in the vicinity of your home. Fill out the form here to register yourself or persons within your home.

Portable (Suitcase) Ramp Subsidy Program
The Orangeville Accessibility and Seniors Advisory Committee is offering a portable (suitcase) ramp subsidy program for Town of Orangeville residents to assist them with the purchase of a portable (suitcase) ramp.  These ramps will provide residents, care providers, organizations or businesses that reside/operate in the Town of Orangeville with access to places that are not currently accessible to them. Get the ramp subsidy criteria and the application.

Home and Vehicle Programs

County of Dufferin – Ontario Renovates Program
The Ontario Renovates Program provides financial assistance for low to moderate income homeowner or renter households to increase accessibility of their unit through modifications and adaptations.  The program runs from April to December. For more information, please visit the County of Dufferin’s website.

March of Dimes Canada
The March of Dimes Canada provides a wide range of services, including the Home and Vehicle Modification Program, which was established by the Government of Ontario Ministry of Community and Social Services in 1999 and is administered by March of Dimes Canada.  This program provides funding for basic home and/or vehicle modifications.  The program is intended to assist permanent Ontario residents with a substantial impairment expected to last one year or more, with their disability management. By reducing or eliminating life safety risks, these modifications enable children and adults with mobility restrictions to continue living in their homes, avoid job loss and participate in their communities. For more information, please visit the March of Dimes website
 

Multi-year Accessibility Plan
As part of the AODA, accessibility standards have been created to remove and prevent barriers for people with disabilities.  The Integrated Accessibility Standards Regulation (IASR) requires the Town to develop a multi-year plan that sets out how the municipality will comply with the IASR.
 

If you have any questions about the Orangeville Accessibility and Seniors Advisory Committee, please contact the Committee Administrator at 519-941-0440 Ext. 2256 or email [email protected]