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Town Services

Are municipal buildings currently open?

  • all Town buildings are closed to the public until further notice
  • The Orangeville Public Library, recreation centres, Orangeville & District Senior Citizens Centre, Town Hall Opera House, the Operations Centre, the Visitor’s Centre, and the offices at Lakeview Court are closed until further notice
  • Orangeville Fire Hall is closed to the public; emergency services will continue uninterrupted
  • Customer Service at Town Hall is closed. The building will continue to accept shipments and deliveries
  • For vendors who are dropping off procurement documentation, please contact customer service upon arrival

What Town services are currently available?

  • Most services remain available through customer service by phone at 519-941-0440 ext 0 or email at [email protected]
  • There are also numerous e-services available to residents at orangeville.ca/e-services
  • For matters that require an in person visit, that are time sensitive, like permits, appointments will be scheduled.

Clerk's Office

  • will now be issuing marriage licences again. Due to COVID-19, Town Hall is still closed to the public. However, effective June 18th, 2020 the town will be processing marriage licence applications, via in-person appointments on Thursdays only. If you would like to apply for a marriage licence, please follow the process below:
  • Scan and email your marriage licence application and 2 pieces of government issued ID (in good standing) for each applicant to [email protected]
    1. Please submit your documentation in one email and ensure that scanned documents are clear and legible
    2. In your email, please also let us know your scheduled wedding date
    3. Only one applicant is to pick up the licence. In your email, please confirm the name of the applicant who will be picking up the marriage licence
    4. If either applicant has been married before, you must also provide the original divorce certificate
  • Pay for the marriage licence fee of $115 online by visiting: https://ipn.paymentus.com/rotp/orgt
    1. Select “Parking Violation” as the payment type
    2. Include both applicants’ last names in the ticket number field. If you are unable to fit both last names in the space provided, please enter the name of the applicant that will be picking up the licence
    3. Our online payments are processed through Paymentus Corporation - a third party automated payment service that accepts Visa or Mastercard. Paymentus will charge a convenience fee of 1.75% for each transaction.
    4. The marriage licence will not be processed until payment has been received
  • Once all required information and payment is received, town staff will contact you with your appointment information. Please bring all original documentation to your appointment.
    Please note: we are only processing marriage licences and scheduling appointments for applicants once all information and payment has been received and reviewed. Please allow for sufficient time for the Town to receive payment and process the licence. This may take 3-5 business days, therefore your appointment may not be scheduled on the Thursday following your application submission.
    When attending Town Hall, for your safety and that of the staff on site, we ask that you wear a mask and sanitize your hands upon arrival.
    For inquiries, please call: 519-941-0440 or 1-866-941-0440 Ext. 2210.
  • Effective June 15, 2020 the Town will be offering Commissioner of Oath services on Mondays and Thursdays, by appointment only.
    If you would like to get a document commissioned, please follow the process below:
  1. Scan and email the document you wish to get commissioned to [email protected]
    • In your email, please let us know your preferred appointment time for a Monday or Thursday.
    • Unless required, per the document to be commissioned, only one person is to attend the appointment
    • All scanned documents must be clear and legible
    • Please note: we only commission government-issued documents
  2. Once the required information is received, town staff will contact you with your appointment information
  3. Pay the fee for commissioning documents online by visiting: https://ipn.paymentus.com/rotp/orgt
    • The fee for commissioning a document is $10 for a one page document and $15 for multiple page documents
    • No charge for seniors (55 and over)
    • Please include your first and last name in the ticket number field.
    • Our online payments are processed through Paymentus Corporation - a third party automated payment service that accepts Visa or Mastercard. Paymentus will charge a convenience fee of 1.75% for each transaction.
  4. Your appointment at Town Hall:
    • Please bring all original documentation to your appointment. You must bring with you two pieces of identification, each containing a signature. At least one piece of identification should be an official government document, bearing the photograph and signature of the deponent or declarant, and one must show the present address
    • Please do not sign the form that is to be commissioned, as the document must be signed in the presence of the Commissioner
    • Please note: we are only scheduling appointments for commissioning of documents once the information and payment has been received. Please allow for sufficient time for the Town to receive payment and schedule your appointment.

When attending Town Hall, for your safety and that of the staff on site, we ask that you wear a mask and sanitize your hands upon arrival.

Please refer to the information below, for additional information.

For inquiries, please call: 519-941-0440 or 1-866-941-0440, Ext. 2239.

The authority of Town Commissioners of Oaths is limited to Town documents and some other government documents. They are not authorized to swear affidavits for private businesses or personal affairs.

The Town does not have a Notary Public.

Two pieces of identification, each containing a signature, are required. The document must be signed in the presence of the Commissioner.

The fees for commissioning documents are:

  • One page document - $10
  • Multiple page document - $15
  • No charge for seniors (55 and over)

Customer Service online services

What residents need to know about Recreation and Events, and Parks and Facilities

  • At this point in time, all programs are cancelled until further notice. This includes all library programs and recreation programs and pools
  • Refunds for cancelled programs that have not yet taken place will be given, but may be delayed due to staff workload. Recreation programs that were in session and the remainder of classes cancelled will be given account credits
  • The Town has reopened the following outdoor amenities:
    • Splash pads are reopening Friday, June 26 at noon. Hours of operation are daily 10 a.m. to 7 p.m.
    • Off-leash dog park
    • Sports fields, i.e. soccer fields, baseball and softball fields (no team sports are allowed)
    • Sports courts, basketball and tennis courts
    • Rotary Skateboard Park
  • The following recreation amenities remain closed:
    • Public washrooms
    • Playground equipment
    • Outdoor fitness equipment
  • The following recreation amenities remain open for walkers and cyclists, with social distancing guidelines in place:
    • Parks
    • Trails

Is Orangeville Transit running?

  • At this time, Orangeville Transit is still running according to its regular schedule.
  • additional service changes, effective Monday, March 30 include:
    - maximum 10 people on the bus at one time (please enter through the rear door, if possible)
    - blocking off select seats so customers can practise physical distancing while riding the bus
    - asking customers to only ride the bus for essential travel (eg. works, medical appointments and grocery shopping)

What residents need to know from Public Works

Critical services in Town still operating

  • Waste collection – visit https://www.dufferincounty.ca/waste
  • Drinking water treatment, testing and delivery remains unaffected
  • Sewage treatment remains unaffected
  • Roads operations and maintenance remains unaffected
  • As of July 6, water meter maintenance & replacement re-starts with appropriate protocol, with the Town’s contractor
  • Emergency calls only for water shut-offs, locates and sewer back-ups (staff will not be entering occupied homes)

What residents need to know from the Building Division

  • Building permits are being accepted via email ([email protected]), mail or courier
  • Inspectors will continue to receive and process all building permit applications. Remaining permits will be released as the restrictions permit. Occupancy permits for projects currently underway will be issued upon completion of the work
  • as of July 6, all building inspection services of occupied buildings will resume with appropriate Covid protocols
  • Inspections booked via email ([email protected])
  • Prior to conducting any inspections, the inspector will confirm that the individual (contractor, etc) that is accompanying them on the inspection has been screened, symptom free and confirms that they have not travelled outside of Canada in the past 14 days

What’s happening with planning applications and development approvals?

Are burn permits being issued for 2020?

  • residents on the wait list for a burn permit from Orangeville Fire have been provided with a form to complete if they wish to have a permit issued in 2020. A burn permit is available to those whose addresses have been checked for sensitive receptors and whose properties meet the specified requirements (not a townhouse or restricted property, not a rented property, etc.).
  • those residents on the wait list who are applying for a new (first-time) permit will be provided with basic instructions on how the Town will be conducting virtual inspections. New applicant permits will be processed starting the week of April 20.
  • a form to cover initial information for a burn permit is now available on the Town’s website and can be submitted online. Information will include name of applicant, address, phone number, email address, and whether you had a permit within the last three years or if it’s a new permit. Applicants will then be notified of next steps.
  • the cost of a burn permit is $30. Payments can be made by credit card or cheques can be mailed/dropped off in the mailbox at 10 Dawson Road. We cannot accept debit, cash or email money transfers

What residents need to know from Orangeville Public Library

  • curbside pick-up is now being offered. Reserve items for pick-up by placing holds through the online catalogue, email [email protected] or call by calling 519-941-0610. Staff will contact you when the order is ready and schedule a date and time for contactless pick-up. Come to the Mill Street entrance of the library at the arranged pick-up time. Call or text 519-278-1103. Staff will bring out your material. Once staff has backed away from the table, you may pick up your material
  • get a virtual library card by calling 519-941-0610 or by visiting orangeville.ca/orangeville-public-library
  • access all sorts of entertaining and informative virtual resources: visit our website and click on Online Services

What residents need to know from Economic Development & Culture Division (including Small Business Enterprise Centre)

  • Office is closed to walk-in traffic, but staff continue to be available to support business owners by phone and email
  • Services can be accessed by emailing [email protected] or visiting www.orangevillebusiness.ca
  • While all events and seminars have been cancelled, recommended webinars and COVID-19 updates for business are available on website and are updated regularly